Frequently Asked Questions
Everything you need to know about shopping with GreenSupply
What are your standard shipping times?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
Do you offer international shipping?
Currently, GreenSupply ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I contact customer support?
Our support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the contact form on our website or by emailing [email protected].